Maxcient — Proprietary Product

MaxUtility

Facility & utility management on Microsoft Dynamics 365. Automate the full lifecycle — onboarding, metering, billing, service, and collections — with 360° real-time visibility across assets, meters, and finance.

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0°

Operational visibility

0 wks

To go-live

0×7

SLA-driven support

Request Your Free MaxUtility Demo

Tell us how you work today and we'll tailor the MaxUtility walkthrough to your business — no generic slide deck.

Why MaxUtility

Built to deliver, not just to demo.

01

Ends the manual OPEX drain

Manual meter readings, error-prone billing, and disconnected systems inflate OPEX and hide revenue leakage. MaxUtility automates the full lifecycle — onboarding, metering, billing, service, and collections.

02

360° visibility, real time

Real-time Power BI dashboards with alerts over SMS, WhatsApp, and email give operations and finance one live view across assets, meters, and money — no more waiting on compliance reports.

03

12 weeks, then 24×7

Tailored, tested, and live in about 12 weeks — then backed by a named engagement manager, a 24×7 SLA-driven helpdesk, and quarterly health checks and business reviews.

Capabilities

Key Functionalities

MaxUtility connects core functions, eliminates data silos, and transforms utility management from reactive to strategic.

Customer & Tenant Onboarding

New customers live in minutes, not days.

Guided onboarding workflows
E-signature built in
No paperwork bottlenecks

Contract & Tariff Management

Every agreement and rate change tracked.

Auto-numbering and version control
Tariff structures per utility and segment
Audit-ready contract history

Meter Reading Automation (BTU / IoT)

No manual reads, no billing errors.

On-demand and scheduled readings
BTU and IoT meter integration
Exception flagging for anomalies

Billing & Invoice Automation

Recover the revenue leakage hidden by silos.

Automated invoicing and receipts
ERP posting for Dynamics 365 F&O
Consolidated billing across services

Payment & ERP Synchronization

Finance and operations in lockstep.

Payment collection and reconciliation
Straight-through sync to the ERP

Disconnection / Reconnection Workflow

Policy enforced consistently, automatically.

Built-in penalty logic
Automated disconnection and reconnection

Asset & Meter Management

One source of truth for every asset.

Status, history, and utilization per meter
Portfolio-wide asset registry

Reporting & Analytics Dashboards

360° visibility across the operation.

Real-time Power BI dashboards
Alerts via SMS, WhatsApp, and email

Mobile & Self-Service Portal

Owners, tenants, and staff self-serve.

React web portal and mobile app
Act from anywhere, any time

Real-Time Notifications & Alerts

Everyone informed, automatically.

Billing and service-request triggers
Contract expiry and NPS surveys

Customer Support & Help Desk

Unified issue tracking, your tools.

Built-in ticketing
Out-of-the-box ITSM / Zendesk connectors

Regulatory Compliance & VAT

Reclaim the hours lost to reporting.

Automated VAT handling
Compliance reporting built in

Integration & Scalability

Fits your stack, grows with you.

RESTful APIs
Azure DevOps pipelines

Data Migration & Full Auditing

Nothing lost, everything traceable.

Structured data migration
Complete audit trails

Product Brochure

Take MaxUtility with you.

The full MaxUtility brochure — today's challenges, solution overview, key functionalities, architecture, and the 12-week implementation roadmap.

Download brochurePDF · 2.6 MB

Let's Elevate Every Process

Get in touch with our expert consultants and chart a successful course for your facilities and utilities with MaxUtility.

Book a consultation +971 4 329 3710

FAQ

Frequently asked.

MaxUtility runs on Microsoft Dynamics 365 hosted on Azure, with .NET Core microservices and Azure Functions, a React JS web portal and mobile app, Azure SQL Database, and Power BI dashboards. Enterprise-grade infrastructure provides secure authentication, resilient hosting, and geo-replicated data storage.